Responsible Gaming

Gamble for entertainment, not income

Gambling involves risk and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can predict a winning result. Previous wins or losses do not change the odds of a future game, and a losing session does not mean that a win is due. Treat every wager as entertainment spending and only use money that you can afford to lose.

Before you play, consider setting a budget for both time and money. Decide the maximum amount you are prepared to spend and the length of your session. Keep to those decisions, even if you are winning, losing or feeling tempted to continue. Never use rent, mortgage payments, household bills, essential living expenses or money set aside for other commitments to gamble.

• Only gamble when you are calm, alert and able to make clear decisions.
• Do not gamble with borrowed money, credit intended for essential expenses or money belonging to someone else.
• Avoid gambling when you are under the influence of alcohol or other substances.
• Take regular breaks and make time for other activities, interests and relationships.
• Do not chase losses by increasing stakes or continuing for longer than planned.
• Remember that gambling outcomes are random and that no loss can be recovered with certainty.

If gambling stops feeling like a choice and starts feeling like something you must do, pause your activity and consider using the account tools available to you. Asking for help early can make it easier to regain control.

Planning and control tools

A written plan can help turn good intentions into practical limits. Decide in advance how much you will spend and how long you will play. Keep a record of your deposits, wagers and withdrawals so that you have a realistic view of your gambling activity. Account statements and transaction history may also help you review your habits.

Limits and breaks

Where available, use account controls to set deposit, wagering, loss or session limits. You may also be able to request a temporary break from gambling or close your account for a longer period. Any limit should be set before you begin playing and should reflect an amount you can genuinely afford. Do not remove or increase a limit simply because you are losing or trying to recover money.

Self-exclusion

If you believe you should not gamble, self-exclusion may be appropriate. Self-exclusion is a formal request to restrict or prevent access to gambling services for a chosen period or until further notice, subject to the available account processes and applicable requirements. During a self-exclusion period, do not attempt to create another account, use another person’s account or ask someone else to gamble on your behalf.

If you want to set a limit, take a break or discuss self-exclusion, use the responsible gambling or account support options made available by Spin Fever Casino. Requests should be made honestly and as soon as you feel that gambling may be difficult to control. Account controls are designed to support your decision, but they work best when combined with personal limits and professional advice where needed.

1. Choose a spending and time budget before opening a game.
2. Record your activity and compare it with your original plan.
3. Stop when you reach your limit or when your planned session ends.
4. Take a break if you feel frustrated, anxious or focused on winning back losses.
5. Ask for assistance if you cannot follow your own limits.

Recognising when gambling may be a problem

Problem gambling can affect people in different ways. It is not defined only by the amount of money spent. Gambling may be becoming harmful if it is affecting your mood, sleep, finances, work, study, family life or relationships. You do not need to wait for a serious crisis before seeking support.

Possible warning signs include spending more time or money gambling than intended, repeatedly trying to win back losses, feeling restless or irritable when attempting to stop, hiding gambling from people close to you, borrowing money to gamble, selling belongings, missing work or other responsibilities, or using gambling to escape stress, sadness or other difficult feelings.

• You often think about gambling when you are doing other activities.
• You increase your stakes or session length to feel the same excitement.
• You return after a loss because you believe you can recover it.
• You feel guilty, anxious or upset about your gambling.
• You have argued with family or friends about gambling.
• You have difficulty paying bills or meeting financial commitments.
• You have tried to reduce or stop gambling but found it difficult.
• You hide deposits, losses or the amount of time spent playing.

If any of these signs apply to you, stop and speak with someone you trust. Consider taking a break or requesting self-exclusion rather than trying to manage the situation through another gambling session. A qualified gambling counsellor can help you understand what is happening, make a plan and address financial or emotional concerns without judgement.

Getting support in Australia

Support is available throughout Australia for people affected by gambling, as well as for family members, friends and other people who may be concerned. Gambling Help Online provides free, confidential information, counselling and support through online services for people experiencing gambling harm. You can also contact a local gambling support service, speak with your general practitioner or ask a trusted person to help you take the first step.

If gambling is causing financial stress, consider speaking with a qualified financial counsellor. They may help you review bills, debts and practical options. Avoid responding to financial pressure by taking out further loans, using essential household funds or gambling in an attempt to recover money.

Family and friends can also be affected by another person’s gambling. If you are supporting someone, set clear boundaries around money, protect access to essential funds and seek advice for yourself. You are not responsible for controlling another adult’s gambling, and professional support can help you respond safely and constructively.

Immediate safety concerns

If gambling has contributed to thoughts of self-harm, harm to another person, or an immediate safety risk, stop gambling and seek urgent assistance from emergency services or a crisis support service in your area. Your immediate safety is more important than any account, balance or gambling outcome.

Spin Fever Casino encourages players to make informed decisions, use available account safeguards and seek help early. Our responsible gaming information is general in nature and is not a substitute for professional financial, medical or counselling advice. Gambling is not suitable for everyone. You must meet the applicable minimum age and legal requirements before using gambling services in Australia.