Privacy Policy

Information we collect

The information collected depends on how you use Spin Fever Casino and the services available to you. We generally collect information that is needed to operate an online casino account, provide customer support, meet legal obligations and protect the website and its users. Some information is provided directly by you, while other information is collected automatically when you use the website.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, username, account preferences and other details needed to manage your relationship with us. We may also keep records of messages, enquiries and other communications you send to our support team.

Identity and verification information

To confirm your identity, age, location or eligibility to use particular services, we may request verification information and documents. This can include information shown on identity documents, information used to check account ownership and details relevant to responsible gambling, fraud prevention or other required checks. We only ask for information that is reasonably needed for these purposes.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, payment methods and related transactions. Payment providers may process payment information under their own privacy policies. We may receive confirmation and transaction details needed to process payments, reconcile accounts, investigate activity and comply with financial or other obligations. We do not suggest that every payment method is available to every player.

Technical, device and cookie data

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, session information and details about how you interact with the website. We may also collect information through cookies and similar technologies. This information helps us keep the website secure, remember preferences, understand performance and improve the user experience.

How we use personal information

We use personal information for purposes connected with providing and managing our services. The purposes may include the following:

• Creating, verifying, maintaining and securing your account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to questions, complaints or requests.
• Carrying out age, identity, location, security, anti-fraud and anti-money-laundering checks where required.
• Monitoring activity to detect misuse, suspicious behaviour, payment abuse and other risks.
• Meeting legal, regulatory, tax, accounting and record-keeping obligations that apply to online gambling services.
• Sending service messages about your account, transactions, security, changes to services or important notices.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Understanding how the website is used, troubleshooting technical issues and improving features, content and security.
• Protecting the rights, property and safety of Spin Fever Casino, our players, service providers and other relevant parties.

We do not use personal information for purposes that are incompatible with the reason it was collected unless we are permitted or required to do so. Where appropriate, we may combine information from your account, transactions, device activity and communications to maintain accurate records and make the website safer and more reliable.

Marketing choices

You may be able to choose whether you receive promotional communications. Service and security messages may still be sent when they are necessary to operate your account or provide important information. If you no longer want marketing messages, use the unsubscribe option in the relevant message or contact us using the details in the data rights section below.

Sharing, security and retention

We may share personal information with carefully selected service providers when this is needed to operate the website or fulfil the purposes described in this policy. These providers may support payment processing, identity and verification checks, hosting, technology, customer support, security, fraud detection, communications, analytics and professional services. Providers should only receive information that is reasonably necessary for their role and may be required to protect it.

Information may also be disclosed where necessary to comply with a legal request, court order or other valid obligation, to protect the website and users, to investigate suspected unlawful or harmful activity, or in connection with a business change. Depending on the service involved, information may be accessed or processed in Australia or another country. Where information is handled across borders, reasonable steps are taken to support appropriate protection and lawful handling.

Keeping information secure

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No website or online transmission is completely secure, so players should also protect their passwords, use trusted devices and contact support promptly if they believe an account may have been compromised.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in line with applicable requirements.

Cookies and your privacy rights

Cookies

Cookies are small files or similar technologies stored on your device. Some are necessary for the website to function, keep sessions secure and remember choices. Other cookies may help us understand website usage, measure performance, support features or provide more relevant communications. Cookie availability and settings may differ between devices and browsers. You can manage, block or delete cookies through your browser settings. Disabling some cookies may affect the availability or performance of parts of the website.

Your data rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include requesting access to your information, asking us to correct information that is inaccurate or incomplete, requesting deletion of your information where deletion is permitted, and withdrawing consent to marketing communications. You may also ask questions about how your information is handled or raise a concern about a privacy matter.

To exercise these rights or make a data request, contact support@spinfevercasino-online.best. Please provide enough information for us to identify your account and understand your request. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records. We will consider and respond to requests within a reasonable timeframe, subject to applicable requirements and any lawful exceptions.

A request to delete information or withdraw marketing consent does not necessarily remove records that we must keep for legal, security, dispute-resolution or transaction purposes. If we cannot comply fully with a request, we will explain the relevant limitation where we are allowed to do so.

Changes to this policy

We may update this Privacy Policy when our services, technology, legal obligations or information-handling practices change. The updated version will be made available on the website and will apply from the date shown with the update. We encourage players to review this page from time to time so they remain informed about how their information is handled.